Train all personnel in cultural competence – including front office & administrative staff, as well as providers
Display inclusive materials (magazines, posters, and brochures) that reflect the diversity of your clientele
Use all-encompassing language on paperwork; for example, include “partner” or “significant other” options under marital status and “men”, “women” or “both” in the sexual history section
Post a non-discrimination policy in your office or waiting room
Ask, rather than make assumptions about behavior and identity
Respectful and non-judgmental approaches often yield the best results
What can you do?
Personal level:
Address health issues through community education
Check out our tips to become culturally competent (see above)
Advocate for or conduct research on LGBTI health Community level
Educate providers on the health concerns of the LGBTI population
You do not have to agree with someone’s behavior or beliefs in order to provide them with respectful, sensitive and well-informed care.
Cultural competence is an active process of skill-building. Like any other learned clinical skill, it requires ongoing practice and commitment. It is a journey, not a destination.
